Returns & Exchanges

Due to the perishable nature of our artisanal spirits and food products, we strive to ensure every bottle arrives in perfect condition. If your order is damaged or incorrect, we are committed to making it right through a swift replacement or refund process.

Return Process

• 1.
  Inspect & Document

  Upon delivery, please inspect your package immediately and take clear photographs of any damage to the packaging or the product itself.

• 2.
  Contact Support

  Email our distillery support team within 48 hours of receipt with your order number and the attached documentation of the issue.

• 3.
  Verification Review

  Our quality assurance team will review your claim within 2 business days to verify the defect and approve the return or exchange.

• 4.
  Resolution

  Once approved, we will either dispatch a replacement shipment at no extra cost or issue a full refund to your original payment method.